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A booklet with useful information about how the practice works and tips about appointments can be downloaded here

Making an Appointment

You can make an appointment:

  • on-line (see icon at the bottom of the Home page)
  • or speaking to a receptionist during opening hours.  Our phone number is 01420 84676. 


You can also use the eConsult service to seek assistance in self-managing your condition or to receive get GP advice and guidance promptly.  eConsult is a clinically-approved questionnaire, tailored to the condition or part of your body about which you wish to consult. Your responses to the questions, and any free text you include, are reviewed by one of our GPs by the end of the working day after we receive the information.  We then get back to you with advice, a prescription or an appointment.  It is currently only configured for consultations with patients aged 18 and over.  We anticipate that as well as saving some patients unnecessary visits to the surgery, the time saved in the practice will enable GPs to spend longer with those patients with more complex needs.


Useful things to know about appointments and about getting information from the practice

  • Please be prepared for a receptionist to ask you some questions. It helps them to offer you the most appropriate appointment.

  • The receptionist will endeavour to give  an appointment with your usual doctor.

  • A proportion of our appointments are available to be booked up to four weeks in advance.

  • If you wish to be seen today, the first stage will be a telephone conversation with one of our GPs or nurse practitioners. If we can resolve yor concern over the telephone, we will endeavour to do so.

  • A patient will always be seen on the day if there is a clinical need.

  • Monday is our busiest day and it would be helpful if routine telephone calls and requests for follow-up appointments could wait until later in the week.

  • Please call for test results between 10.00am and 4pm.

  • Please call for prescription enquiries between 10.00am and 4pm

  • Please CANCEL YOUR APPOINTMENT by telephone or on-line if you no longer need it or are unable to keep it. We have over 200 GP appointments and a similar number of nurse appointments wasted each  month - these appointments could be offered to someone else.

  • Medically urgent cases will always be seen as soon as possible but it may not be with your usual doctor.

  • Routine appointments are  10-minutes long. If you think your problem is very complicated, or if you have several things that you want to discuss with your doctor, let the receptionist know and she will book a longer appointment for you.

  • If you are booking an appointment for a specific purpose, such as vaccination, a smear test or medical examination, please let us know, so that we can ensure the correct time slot and member of staff is booked.

  • If your enquiry can be dealt with over the telephone you can ask that your doctor calls you. Econsult may also be useful in this situation.

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