A booklet with useful information about how the practice works and tips about appointments can be downloaded here
Making an Appointment
You can make an appointment:
- on-line (see icon at the bottom of the Home page)
- or speaking to a receptionist during opening hours. Our phone number is 01420 84676.
You can also use the eConsult service to seek assistance in self-managing your condition or to receive get GP advice and guidance promptly. eConsult is a clinically-approved questionnaire, tailored to the condition or part of your body about which you wish to consult. Your responses to the questions, and any free text you include, are reviewed by one of our GPs by the end of the working day after we receive the information. We then get back to you with advice, a prescription or an appointment. It is currently only configured for consultations with patients aged 18 and over. We anticipate that as well as saving some patients unnecessary visits to the surgery, the time saved in the practice will enable GPs to spend longer with those patients with more complex needs.
Improved Access: you can now see a GP or nurse later in the evening or on a Saturday morning
We are working with Bentley Village Surgery, Boundaries Surgery in Four Marks and Chawton Park Surgery as ‘The A31 Group of Practices’, to offer patients access to additional GP and nurse appointments. From the beginning of May it has been possible to book routine appointments with a GP or nurse on weekday evenings until 8:00pm and on Saturday mornings from 8:00am – 10:00am. The clinicians working in these clinics are not available for urgent or emergency medical needs or for home visits.
To book an 'Improved Access' appointment, please speak to a member of our reception team by calling on 01420 84676 or popping into the practice. Unfortunately the constraints of the 'shared IT system' means that currently you can only book these appointments during our normal hours (8:00am - 6:30pm Monday - Friday), and they cannot be booked on-line. If available, you will be offered an appointment at either here at the practice or at Chawton Park Surgery.
These sessions are staffed by doctors, nurses, healthcare assistants and receptionists from across the group of practices. You will be asked for your consent to share your medical records before an appointment is made for you with a clinician who does not routinely work for The Wilson Practice; if you provide consent it will enable that person to see your medical records and enter the details of your consultation into them.
Useful things to know about appointments and about getting information from the practice
Please be prepared for a receptionist to ask you some questions. It helps them to offer you the most appropriate appointment.
The receptionist will endeavour to give an appointment with your usual doctor.
A proportion of our appointments are available to be booked up to four weeks in advance.
If you wish to be seen today, the first stage will be a telephone conversation with one of our GPs or nurse practitioners. If we can resolve yor concern over the telephone, we will endeavour to do so.
A patient will always be seen on the day if there is a clinical need.
Monday is our busiest day and it would be helpful if routine telephone calls and requests for follow-up appointments could wait until later in the week.
Please call for test results between 10.00am and 4pm.
Please call for prescription enquiries between 10.00am and 4pm
Please CANCEL YOUR APPOINTMENT by telephone or on-line if you no longer need it or are unable to keep it. We have over 200 GP appointments and a similar number of nurse appointments wasted each month - these appointments could be offered to someone else.
Medically urgent cases will always be seen as soon as possible but it may not be with your usual doctor.
Routine appointments are 10-minutes long. If you think your problem is very complicated, or if you have several things that you want to discuss with your doctor, let the receptionist know and she will book a longer appointment for you.
If you are booking an appointment for a specific purpose, such as vaccination, a smear test or medical examination, please let us know, so that we can ensure the correct time slot and member of staff is booked.
If your enquiry can be dealt with over the telephone you can ask that your doctor calls you. Econsult may also be useful in this situation.