RECEPTIONIST VACANCY at the Practice
We are looking for an exceptional individual to join our reception team.
Applicants will be able to demonstrate:
- Strong communication skills,
- a proven ability as a team player
- accuracy and an eye for detail
- high levels of PC literacy
- an ability to work well under pressure
- flexibility to provide cover outside of contracted hours
Monday: 1.30pm – 6.30pm
Tuesday: 8.00am – 1.00pm
Thursday: 1.30pm – 6.30pm
Friday: 1.00pm – 6.00pm
Closing date 2.7.18
For an application pack please telephone:01420 84676 or email:email@example.com
Improved Access: you can now see a GP or nurse later in the evening or on a Saturday morning
We are working with Bentley Village Surgery, Boundaries Surgery in Four Marks and Chawton Park Surgery as ‘The A31 Group of Practices’, to offer patients access to additional GP and nurse appointments. From the beginning of May it has been possible to book routine appointments with a GP or nurse on weekday evenings until 8:00pm and on Saturday mornings from 8:00am – 10:00am. The clinicians working in these clinics are not available for urgent or emergency medical needs or for home visits.
To book an 'Improved Access' appointment, please speak to a member of our reception team by calling on 01420 84676 or popping into the practice. Unfortunately the constraints of the 'shared IT system' means that currently you can only book these appointments during our normal hours (8:00am - 6:30pm Monday - Friday), and they cannot be booked on-line. If available, you will be offered an appointment at either here at the practice or at Chawton Park Surgery.
These sessions are staffed by doctors, nurses, healthcare assistants and receptionists from across the group of practices. You will be asked for your consent to share your medical records before an appointment is made for you with a clinician who does not routinely work for The Wilson Practice; if you provide consent it will enable that person to see your medical records and enter the details of your consultation into them.
Welcome: Drs Davis, Wagstaffe and Price
We are pleased to announce that three new GPs joined The Wilson Practice team in June; collectively they represent nearly two 'whole time equivalent' GPs, which will lift the pressure from the existing clinical team that has been, with the help of some very good locums, covering all the surgeries, 'Duty slots' and other requirements of a practice serving 14,000 patients. Dr Bethan Davis will be working every day except Thursday, Dr Sarah Wagstaffe will work on Mondays, Wednesdays and Thursdays and Dr Lisa Price works on Mondays and Fridays.
Our new colleagues are already seeing patients and as they settle into the practice and get to know us and our systems over the next few months, they will gradually assume responsibility for more patients as their 'usual doctor', which will re-establish continuity for those patients who have had their usual GP leave the practice and who have been part of our partners' extended lists for a while.
An East Hampshire Disability Partnership
A number of interested parties have supported the idea of an East Hampshire Disability Partnership. Thank you to those who expressed an interest.
With support from East Hampshire District Council we have arranged the first meeting to be held on the 18th July 2018 at EHDC, Penns Place, Petersfield, in the Ante Room from 11.00 to 13.00.
The purpose of the meeting is to discuss simple terms of reference for the partnership, frequency of meetings, Issues to be discussed and membership.
Please email firstname.lastname@example.org if you would like to attend and please invite anyone you think might be an interested party.
DIABETES UK knows that it is tricky, awkward and sometimes difficult to talk about - and wants to help make it easier.
Click here for hints, tips and more information
DID YOU KNOW? Walking briskly for 10 minutes counts as exercise - and can help you feel better in so many ways.
Click here for more information including the FREE Active 10 App
DID YOU KNOW? If you are significantly overweight and want to make a change, you could get 12 weeks membership of WeightWatchers FREE
Click here for more information, or if you are pregnant and are looking to maintain a healthy weight in pregnancy, there is a special programme under the guidance of a Registered Dietitian
28 June 'A31' Community Wellbeing Hub - Topic = SUPPORT FOR YOUNG PEOPLE. Open to ALL 10am - 1pm - at Chawton Park Surgery
Drop-in session featuring Alton Buckle, Bushy Leaze Children's Centre, Parent Voice, No Limits, British Red Cross (support for isolated, disabled or vulnerable people who want to get more involved or more active) and Chawton Park Patient Participation Group
Thanks to an EHDC grant, Chawton Park Surgery (CPS) is hosting a ‘drop in’ information hub for local people, every other Thursday from 10am – 1pm.
Complementing the ‘Help Yourself to Health’ stand in our Reception, a range of different organisations (from Citizen's Advice to Cardiac Rehab, Princess Royal Trust for Carers to the Fire Service, attend each time, offering a chance to chat informally with representatives over a cup of tea or coffee.
Measles is on the increase in England - are you protected?
Verruca and wart fact sheet
Now available here
Important change to Sexual Health Clinic at Alton Health Centre
The Tuesday clinic run by Solent NHS Trust is now totally bookable (ie it is no longer a wait to be seen clinic). Same day appointments are bookable online from 8am (www.letstalkaboutit.nhs.uk) - or use the 8am-8pm booking line 0300 300 2016. Facebook: www.facebook.com/LetsTalkHampshire Twitter: @LetsTalkHants
Patient feedback really appreciated - thank you
We are grateful to everyone who shares their views about the practice, either through the Friends & Family form, via NHS Choices (www.nhs.uk), by letter, e-mail or in person. Whatever you have to say about us really matters. See News for a recent comment...
One of our nurses has just received lovely feedback from a patient. He said: "I think that the surgery has 'got it right' and why can't the rest of the NHS do the same? The surgery is fantastic." Our lovely Sister responded: "We have a great team who work well together and care about what we do,", to which the patient agreed.
None of us working in the practice do it for praise or gratitude, but unsolicited comments like this mean a lot to everyone working here.
Want to lose weight : POWeR - new free on-line tool just launched in Hampshire
A new, easy to use online tool has been launched in Hampshire to help anyone struggling to shift the pounds. Click here for more information.
Chest Infections: The Facts
Did you know, most chest infections are in fact viral bronchitis and do not respond to antibiotics. They last about three weeks and are a seasonal hazard but in most well adults, symptom relief from a pharmacy is all you need. Click here for our TWP Chest Infection fact sheet
FLU, or flu-like symptoms? FIRST STOP = PHARMACY. For more advice on coping with this seasonal scourge, click NHS CHOICES Colds and FLU
If you are having trouble with sleep – make 2018 the year to try and sort it out!
We all have trouble ‘nodding off’ from time to time, but if you feel your sleep pattern (or lack of it) is affecting your life, our Good Sleep Guide’ might be just what you need. You can download it here [Good Sleep Guide] or ask for a copy at Reception.
Top tips include – getting into a routine during the evening, avoiding TV, phones, and electronic devices before bed and not dozing on the sofa during the evening.
VOLUNTEERS NEEDED : Vokes Lunch Club needs you!
Providing daily lunches in a friendly social atmosphere for over-60s living in Alton, Vokes Lunch Club (opposite the Catholic Church in Normandy Street) members enjoy a home-cooked meal and the opportunity to meet old friends and make new ones. It is badly in need of volunteers (only a few hours a week) to greet and welcome members, to help those who need a little assistance, to join in kitchen activities and to serve the tasty meals. .If you can help at all, please phone Allison on 01420 84235
Shingles vaccination eligibility change
From 1 April 2017 NHS England announced that patients are eligible for a vaccination against the shingles virus from their 70th birthday, not the September after their 70th birthday, as previously. Patients already over 70 become eligible for the catch-up programme from the date of their 78th birthday. Patients in both these groups remain eligible until their 80th birthday.
Connect to Support Hampshire: health, including mental health and dementia, learning and physical disabilities and older people's health information and advice for all
Connect to Support Hampshire is a source of information and advice, as well as a directory of services available for adults in Hampshire.
This website can be used to assist in sign-posting patients to services, key resources and websites that can help with many areas of life including:
- Coping in later life
- Mental Health
- Health and Well-being (including Well-being Centres)
- Learning and physical disabilities
The Wilson Practice is on Facebook: Find our link under the News tab to follow us and be first with the latest news
Visit us on Facebook
Have you considered eConsult? See it now on the home page
eConsult has been developed by NHS doctors and has been in use in many practices in London since 2014. You can complete an on-line eConsult questionnaire about a specific problem, or raise a general query with our GPs anytime of the day or night. You are guaranteed a response by the end of the working day after we receive the eConsult. We hope the system might save some patients a visit to the surgery, freeing up time for those who need it.
Please give us feedback
We welcome patient feedback on the care and treatment we provide, and suggestions for changes or improvements you would like the practice to consider.
You can complete a very simple paper survey in the surgery, or you can do it on-line by clicking 'Would you recommend?' (below) or at www.leavemyfeedback.com/4674. You can also leave feedback on the NHS Choices website (www.nhs.uk). Your views are important to us. Thank you for taking the time to respond.
Over 40? Would you like an NHS Healthcheck?
Click here for more information or contact reception for an appointment.
On-line access to your medical records is helpful and secure
Why might you want to see your medical records? You can check results of blood tests, refer back to recent consultations, check your medications or immunisation dates and refresh your memory before attending an outpatient appointment, for example; and of course, you can ensure we have your latest contact details. Click here for an application form. You will need to come to the surgery in person with the completed form plus photo ID and proof of address to register for this service.
YOUR MEDICAL RECORDS, YOUR RIGHTS and OUR RESPONSIBILITIES
How we manage and use your medical information is vitally important. We are governed by strict regulations. You have a right to see the information we hold on you and can request that information is not shared with other healthcare providers without your consent. You can read about this here: Medical information management - fair processing
The Wilson Practice is a DEMENTIA-FRIENDLY PRACTICE
See DEMENTIA tab (below) for more information
Meningitis B vaccination: fact sheet available
see Our services tab above and then select Immunisations
- Help us to help you : a brief insight into how the practice works and how patients can work with us to enable the practice to provide the best and most efficient care for everyone
SUMMARY CARE RECORD - emergency care information under your control
This is, as the name suggests, a subset of a patient's clinical record, contaning details about medications, allergies and reactions, that can be made available, with an individual's consent, to clinicians outside of the general practice setting. This could be useful if you are seeing a doctor in a hospital or need emergency or out of hours care. If you want to know more, there is a letter from NHS England and an opt-out form here: Letter; Opt out form
OUT OF HOURS CONTACT NUMBER: 111
When the surgery is closed and you require urgent medical assistance which cannot wait until the surgery re-opens, call 1-1-1. Calls to the NHS 111 service are free from both landlines and mobiles. If you have a life threatening medical emergency please dial 999. The Out-of-Hours number is available on our answerphone message when the surgery is closed,
Are your contact details up-to-date?
If you think the phone number we have on your medical record may be out of date, please update your record using the 'Change of Personal Details' facility from the 'Further Information' list below. For the time being it is not possible to book a nurse clinic or blood test via this system, because these appointments . Unfortunately, the software settings mean that there is a nurse appointment option, even though none are available. Our supplier is working on this.
TEXT REMINDERS FOR APPOINTMENTS
If we have a mobile telephone number for you in our records, you will automatically receive a text confirmation of any appointment you make with The Wilson Practice. If you prefer not to receive these, please let us know. And of course, if you find these useful and you change your mobile phone number, let us know that too.
If you are a CARER, for a family member or someone else, please let Reception know
There are a number of services, including a FREE FLU JAB, available to carers to help them look after their own health. Please take a look at the Carers section below.